Your Strategic Partner for Seamless IT Operations
Reliable Tier 1 & Tier 2 Service Desk Support – For Every Industry
At EMPYREAN ECOMMERCE MANAGEMENT LIMITED, we deliver enterprise-grade IT Service Desk support — Tier 1 and Tier 2 — to businesses across all sectors. Whether you’re in e-commerce, finance, healthcare, manufacturing, education, logistics, or professional services, our certified engineers ensure your systems stay secure, responsive, and fully operational.
Why Choose Empyrean for IT Support & Outsourcing?
| Benefit | What It Means for You |
|---|---|
| End-to-End IT Support | From helpdesk triage to critical incident resolution, our certified engineers keep downtime to zero. |
| Global Talent Pool | Access vetted, senior-level IT professionals (developers, sysadmins, cloud architects) on flexible engagement models. |
| Cost-Effective Scaling | Reduce overhead by up to 40 % without compromising quality—pay only for the expertise you need, when you need it. |
| Proactive Monitoring & Security | AI-powered threat detection, automated patching, and real-time system health dashboards. |
| Seamless Integration | Full alignment with your existing e-commerce stack (Shopify, Magento, custom builds) and AI workflows. |
Our IT Service Desk – Universal & Industry-Agnostic
| Support Tier | Scope of Service | Response SLA | Resolution SLA |
|---|---|---|---|
| Tier 1 – First Response | Password resets, user access, software errors, connectivity, basic app support | < 15 mins (phone/chat) < 30 mins (email/ticket) | < 1 hour (80 % first-contact resolution) |
| Tier 2 – Technical Resolution | Server diagnostics, network issues, database errors, application configs, OS patching | < 1 hour | < 4 hours (escalated from T1) |
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